Serve as the primary contact for GoTab restaurants and venues
Establish, grow, and manage relationships with new and existing customers
Act as an advocate for GoTab in each relationship to drive adoption, retention, and participation in new features and products
Coordinate each phase of a successful and timely rollout of product launch
Support and provide technical troubleshooting to GoTab operators where and when needed
Function as a product expert and technical communications resource for clients via support
Support the GoTab technical team, customers, and end-users as needed
Contribute to continuous improvement efforts as relates to product usability and performance based on consumer feedback

Problem solver and able to work efficiently under pressure
Ability to travel 1-2 times per month to various customers, restaurants, bars, and other venues
Excellent communication skills and remote collaboration experience
Desire and aptitude for learning deep technical aspects of the GoTab product (background in customer success for SaaS a huge plus)
Excellent organization and time management skills
Curious and comfortable working in an unstructured and entrepreneurial environment
Quick learner with a go-getter attitude

Customer Success Associate

Key skills