Sourcing and evaluating potential in-flight referral partners, assessing fit with TopDog's model and client needs
Onboarding new partners and explaining TopDog's underwriting, fee structure, and expectations with clarity and confidence
Managing the full in-flight referral partner portfolio, tracking performance, spotting trends, and addressing issues proactively
Holding partners accountable to performance standards while maintaining collaborative, respectful relationships
Working closely with law firm operations to ensure smooth case flow, proper handoffs, and accurate reporting
Identifying operational bottlenecks and inefficiencies, then working cross-functionally to implement process improvements

Bachelor's degree required
Three plus years of experience in roles managing performance metrics, building new partnerships, and owning end-to-end processes
Comfortable with spreadsheet analysis and CRM systems to track and evaluate data
Strong communication skills—written and verbal

Account Manager, Law Firm Referrals

Key skills