Director, Reporting and Data Management – WFM

Role Overview

• Establish Operational Objectives: Define the technical roadmap and procedures for data management that affect immediate operations and potentially have company-wide effects.
• Manage Knowledge & Application: Utilize advanced professional expertise to direct the application of reporting concepts and guide the development of new policies and ideas within the WFM space.
• Budgetary Oversight: Maintain accountability for the department budget, ensuring resources are deployed effectively to meet far-reaching business objectives.
• Strategic Leadership: Develop and execute company policies and work plans, delegating assignments to a team of professionals to ensure operational effectiveness.
• Technical Stewardship: Act as the ultimate subject matter expert for the Tableau architecture and BigQuery environment, conducting high-level technical reviews to maintain rigorous standards for accuracy and performance.
• Data Storytelling: Establish a culture of "Insights to Action," transforming complex datasets into intuitive executive visualizations that allow stakeholders to navigate high-pressure environments.
• Team Management: Lead and mentor a team (onshore and offshore), overseeing the professional development of experienced individual contributors.
• Operational Partnership: Partner with Operations leaders and other COE management teams to implement data solutions that streamline internal workflows and improve the customer experience.
• Predictive Modeling: Lead the creation of complex predictive models and capacity simulations to dictate resource allocation and staffing levels.

Requirements

• Typically requires a Master’s degree (Mathematics, Statistics, Computer Science) or a significant level of equivalent professional experience.
• 8+ years of experience in BI/Data Management with a proven track record of managing teams of technical professionals.
• Expert proficiency in Tableau architecture, Google BigQuery (GBQ), Python/R, and legacy SSRS.
• Demonstrated experience implementing system alignments with complex business processes.
• Exceptional written and oral communication skills; and proven ability to present to an executive audience in a compelling way.
• Strong understanding of forecasting modeling and capacity planning for a large organization.

Tech Stack

• BigQuery
• Python
• Tableau

Benefits

• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support offerings.
• 401(k) with company match and vesting after one year.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!