Lead, mentor, and develop a growing team of Consultants, including HR and performance management
Oversee team enablement and training
Conduct weekly 1-1s and provide mentorship and career development opportunities
Act as the executive escalation point.
Build deep relationships with stakeholders to ensure high CSAT (Customer Satisfaction) and identify natural opportunities for account expansion through demonstrated value.
Serve as Technical Solutions Manager (TSM) and/or Solution Architect on larger, more complex projects
Provide technical review and approval of solutions to ensure quality and scalability
Move beyond reactive ticketing to provide proactive roadmaps that align Salesforce capabilities with the client's long-term business strategy.
Work with VP of Consulting Services to improve and standardize client delivery documentation, best practices and project methodology

7+ years in the Salesforce ecosystem with a heavy emphasis on solution architecture and client-facing advisory roles.
Proven experience managing complex, multi-stream delivery teams in a boutique or global consultancy.
Familiarity with Agile methodologies and PMO tools (Jira, FinancialForce/Certinia, or Mavenlink).
Exceptional ability to translate "Salesforce-speak" into "Business-speak" for C-suite executives.
At least one Consultant-level certification (Sales, Service, or Experience Cloud) and preferably a Salesforce Architecture certification.

Director of Managed Services

Key skills