Commercial Operations Manager

Role Overview

• Lead the development and execution of commercial excellence strategies that strengthen sales effectiveness, customer value, and market growth.
• Provide strategic insight through analysis of sales performance, market intelligence, and customer behaviour to drive data‑led decision‑making.
• Oversee the optimisation of sales processes, tools, and CRM systems to enhance efficiency, pipeline quality, and forecasting accuracy.
• Partner with leaders across Sales, Marketing, Operations, and Product to align commercial priorities and ensure consistent execution.
• Drive capability development through targeted training, coaching, and the introduction of commercial best practices across the organisation.

Requirements

• Extensive experience managing long‑term service agreements (LTSAs), including structuring, negotiating, and optimising multi‑year commercial contracts to maximise customer value and organisational profitability.
• Significant experience in commercial excellence, sales operations, or senior commercial leadership within a complex B2B or technical/engineering environment, with a proven record of driving commercial performance.
• Demonstrated success in delivering strategic commercial initiatives that improve sales effectiveness, grow revenue, enhance profitability, and strengthen long‑term customer outcomes.
• Strong analytical and problem‑solving capability, with hands‑on expertise in CRM platforms, sales‑enablement tools, forecasting systems, and data analytics to inform decision‑making and commercial strategy.
• Exceptional communication, influencing, and stakeholder‑management skills, with the ability to lead cross‑functional programmes, challenge constructively, and drive alignment across senior leadership.
• Proven experience leading transformational projects, developing and improving commercial processes, and building commercial capability at scale to support sustainable growth.

Benefits

• A competitive basic salary.
• Annual personal bonus scheme based on company and personal performance.
• Car/Allowance.
• Private Medical Insurance.
• 33 days annual leave.
• Defined pension contributions.
• Access to Medicash helping you cover everyday health costs like dental, optical and physiotherapy plus a range of wellbeing perks.
• Confidential support via Employee Assistance Programmes.
• Access to discounts on shopping, entertainment, lifestyle plus opportunity to apply for Costco membership.
• Discounted personal car leasing for you, your family and friends.
• Long Service Awards celebrating your commitment.
• Continuous learning opportunities through Sulzer Learning Pathways.