Lead, mentor, and develop high-performing Project Managers and Customer Success Managers, providing coaching, career development, and performance oversight
Foster a culture of accountability, customer obsession, and operational rigor across both teams
Build, optimize, and scale processes to track deliverables across the entire lifecycle—from opportunity creation, project initiation, and deployment, through commissioning and post-delivery support
Implement tools, frameworks, and KPIs to enhance visibility, predictability, and accountability across all functions involved in delivery
Ensure all customer projects are executed on time, within scope, and with exceptional quality
Partner closely with Sales, Engineering, Product, and Operations to ensure alignment and resolve blockers
Champion a best-in-class customer experience, ensuring the Customer Success team proactively manages customer relationships
Define and track KPIs for project delivery, customer satisfaction (CSAT/NPS), time-to-commissioning, and operational throughput
Present business insights, performance summaries, and strategic recommendations to executive leadership

8+ years of experience in business operations, project management, customer success, or related disciplines
3+ years in a leadership role managing cross-functional or multi-team organizations
Proven track record of building scalable processes and driving end-to-end operational workflows
Demonstrated success improving customer experience and driving measurable customer outcomes
Strong analytical and problem-solving skills; ability to translate insights into action
Excellent communication and stakeholder management skills at all levels
Experience in fast-paced, high-growth technology or services environments
Background with CRM/PSA tools (Salesforce, HubSpot, Asana, Jira, or similar)
Project Management certification (PMP, Agile, etc.)
Experience in data center, cloud, or infrastructure industries (if applicable)

Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions
Making NexGen Products
Cooling the World’s Ever Expanding Data Centers
Airconditioned work environment
Benefits start day one
401K match
First year, 4 weeks’ vacation (accrued)

Senior Commercial Operations Manager

Key skills