Digital Product Owner

Role Overview

• Own and maintain the digital product backlog across web, app, and supporting platforms.
• Receive briefs from commercial teams, refine them into clear acceptance criteria, and shepherd them through to delivery.
• Prioritize work in partnership with the Director of Technology, balancing commercial deadlines with platform health.
• Manage delivery with engineering partners, ensuring work is well-scoped, unblocked, and shipped on time.
• Maintain high standards of delivery quality, particularly during peak trading periods.
• Serve as the primary Shopify platform owner, with hands-on responsibility for configuration, theme management, app integrations, and metafield controls.
• Evaluate and manage third-party app integrations, ensuring they are fit for purpose and well-maintained.
• Proactively identify platform issues, technical debt, and opportunities for improvement.
• Ensure the platform is stable, performant, and scalable as the business grows.
• Act as the primary day-to-day interface between commercial teams and engineering.
• Work closely with Ecommerce, Loyalty & Retention, and Paid Media teams to ensure briefs are complete and requirements are well understood before development begins.
• Communicate delivery status, risks, and timelines clearly and proactively to stakeholders.
• Ensure tracking, attribution, and analytics requirements are captured and implemented correctly.
• Define and uphold acceptance criteria and QA standards across all digital product deliveries.
• Ensure consistent event tracking and data integrity across web and app.
• Maintain clear documentation of platform configurations, integrations, and delivery decisions.

Requirements

• 6+ years of experience in a Product Owner, Digital Operations, or Shopify platform role.
• Hands-on Shopify experience is essential, including theme customization, metafields, app configuration, and admin.
• Proven ability to manage a backlog, write acceptance criteria, and drive delivery in an agile environment.
• Comfortable working directly with engineering partners and translating commercial briefs into technical requirements.
• Highly organized, detail-oriented, and reliable under deadline pressure.
• Strong communicator who can manage stakeholder expectations without overcomplicating the process.