Credit Risk Analyst – Collections

Role Overview

• As a Credit Risk Analyst (within the Collections strategy team) you will be making the best use of the increasing amount of data available to make more informed decisions for our financial services business, ultimately creating a better experience for our customers when they experience payment difficulties.
• Reporting to the Senior Credit Risk Manager (Collections), you will work with the business to help us make the right decisions at the right times. Whether it’s providing performance analytics on Collection’s strategies, getting a better appreciation of our customer's behaviour, identifying opportunities to enhance our strategies or making the systemic changes to bring these new strategies to life, you’ll be expected to provide customer outcome and commercial insight recommendations, communicating these in a compelling, impactful way to senior stakeholders.
• You’ll need to be able to manage the expectations of stakeholders alongside prioritising your workload ensuring you’re consistently adding value to both our customers and business. You will also have the opportunity to work alongside our trusted third parties, whether that’s deploying our strategies or looking at further exciting opportunities that we can explore.
• We work very closely with our Customer Care colleagues who execute our strategies, allowing us to efficiently obtain real time insight into the challenges our customers are facing. You’ll be surrounded by the best talent across Financial Services and the wider group – working collaboratively to fulfil the ambitions of the business and the Credit Risk Department.

Requirements

• Confident, can-do attitude and general hunger to add value and develop
• You have the ability to think outside the box to do things differently and enjoy problem solving
• Your degree educated (and/or) have practical experience in a similar type of role
• Comfortable with SQL, SAS and advanced Microsoft Excel skills too
• Experience of Credit Risk, particularly experience within Collections / Arrears Management, would be advantageous but not essential
• You’re a team player who can quickly establish relationships with our existing team and key stakeholders
• We’re also interested in your softer skills
• your confidence to challenge and ask the right questions
• There is very little hierarchy here and if you were to join us, you would be expected to have a voice and the confidence to use it.

Tech Stack

• SQL

Benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• £250 flexible benefits allowance to suit your needs
• 27 days holiday + bank holidays
• Udemy learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%
• More benefits can be found on our career site