International SOSRemote
Customer Service Representative
United States
Full Time
1 hour ago
$18 - $20 USD
H1B Sponsor
Key skills
CommunicationTime ManagementRemote WorkSales
About this role
Role Overview
- Manage inbound customer requests through phone, email, and chat
- Provide accurate and timely support for customer inquiries and service requests
- Assist customers with travel-related or lifestyle loyalty program needs
- Document interactions and manage cases using company systems
- Maintain quality standards while meeting service and performance metrics
Requirements
- Minimum 2 years of interactive customer service experience
- Call center or high-volume service experience preferred
- Hospitality, travel, or loyalty program experience is highly valued
- Personal global travel experience is an asset
- Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
- Investigative mindset with a passion for creating extraordinary experiences
- A passion for helping customers and solving problems
- Strong communication and interpersonal skills
- The ability to multitask across multiple systems and requests
- Attention to detail and strong time management
- Comfort working in a fast-paced, performance-driven environment
- Must be fluent (verbal and written) in English
- Professional-level proficiency in any of the following additional languages is considered a strong asset: Spanish, French, Mandarin, Cantonese, Portuguese
Benefits
- Competitive hourly rate + performance-based incentives
- Full-time (40 hours/week), Fixed Schedules
- Paid training
- 401(k) Retirement Plan
- Medical, Dental & Vision benefits
- Paid time off
- Remote Work from home opportunity
- No sales required