Remote-Customer Service Representative

International SOS is a company that delivers premium loyalty and customer service solutions for renowned brands. They are seeking a Remote Customer Service Representative to provide responsive, professional support to high-value customers through various communication channels.

Responsibilities:

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

Requirements:

• A passion for helping customers and solving problems
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time management
• Comfort working in a fast-paced, performance-driven environment
• Minimum 2 years of interactive customer service experience
• Must be located in the USA
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Have a private work-from-home environment with reliable hardwired internet
• Ability to pass required background screening, including a drug screen
• High school diploma or equivalent is required
• Call center or high-volume service experience
• Hospitality, travel, or loyalty program experience is highly valued
• Personal global travel experience is an asset
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
• Professional-level proficiency in any of the following additional languages is considered a strong asset: Spanish, French, Mandarin, Cantonese, Portuguese