Customer Service Representative

Role Overview

• Serve as the primary support contact for all assigned customer accounts.
• Create and foster business relationships with assigned accounts.
• Owns all communications to and from their assigned Dealers via phone, email and Salesforce cases.
• Proactively communicate order status, issue resolution, and account updates to customers.
• Process Customer orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
• Ensures calls, emails, and Dealer Portal inquiries are answered in a timely, efficient and knowledgeable manner.
• Maintain accurate documentation within CRM and internal systems (Salesforce Preferred).
• Contributes to team effort by accomplishing related tasks and other support efforts.
• Additional responsibilities as assigned

Requirements

• 2+ years of customer service, accounts support or related experience preferably in a B2B, manufacturing, Supply Chain, or order processing environment.
• Strong verbal and written communication skills.
• Proficiency with customer service and CRM systems (Salesforce preferred).
• Proficient in Microsoft Excel
• Strong problem-solving, organizational, and attention-to-detail skills.
• Ability to work independently and collaboratively in a team environment.
• Commitment to delivering excellent customer service.
• Ability to work remotely
• Availability Monday
• Fridays from 7:00 AM – 4:00 PM PST, with flexibility for additional hours as needed.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance