About this role
Role Overview
- Lead and guide the bilingual customer service team;
- Supervise the team's daily activities;
- Identify development opportunities for team members;
- Conduct training sessions, workshops, and one-on-one coaching;
- Monitor the operation's KPIs;
- Communicate strategies and share best practices implemented within the team;
- Manage PAID/ABS control.
Requirements
- Required technical knowledge of the product;
- Must be an Atento employee for at least 6 months;
- Minimum: currently enrolled in higher education (undergraduate);
- The final score from the last Operational Performance Evaluation cycle must be equal to or greater than 100;
- Desired experience as an operations supervisor or team leader;
- Desired knowledge of PDCA and 5W2H;
- Intermediate to advanced knowledge of Microsoft Office;
- Required English level C1 — there will be tests;
- Preferably live near the Atento Nova São Paulo Unit (South Zone of São Paulo).
Benefits
- Position also open to candidates with disabilities (PwD)