Case Manager, Bilingual English/Spanish

Role Overview

• Manage a caseload of clients, ensuring timely follow-ups and resolution
• Serve as the primary point of contact for clients via phone, email, and messaging
• Collect, review, and maintain accurate case documentation
• Coordinate with internal departments to move cases forward efficiently
• Monitor case progress and proactively identify and resolve issues
• Ensure compliance with company policies and procedures
• Provide regular updates to clients and stakeholders
• Maintain high levels of professionalism and empathy in all interactions

Requirements

• 2+ years of experience in case management, customer support, or a similar role
• Strong English communication skills (written and verbal)
• Excellent organizational and multitasking abilities
• High attention to detail and problem-solving skills
• Ability to handle sensitive information with confidentiality
• Comfortable working in a fast-paced, remote environment

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.