Provide technical support to users and systems, handling support tickets, performing initial diagnosis, and assisting in incident resolution across diverse environments.
Provide remote and on-site support, working alongside the team to ensure proper functioning of systems and IT infrastructure.
Support environment monitoring, performance analysis, and identification of potential failures using specific monitoring tools.
Assist with installation and maintenance of software and operating systems.
Interface with clients, ensuring efficient service with clear communication and a focus on problem resolution, including opening, tracking, and closing support tickets.

Experience or background in technical support
Knowledge of Windows and Linux operating systems
Basic skills in installation, configuration, and maintenance of systems
Experience with opening and tracking support tickets
Experience or exposure to customer service and remote support
Basic networking knowledge (VPN, connectivity, and infrastructure)
Experience documenting processes to ensure clarity and standardization of information
Familiarity with monitoring tools (e.g., Grafana)
Experience with service desk tools (e.g., Ndesk or similar)
Basic IT infrastructure knowledge

Technical Support Analyst

Key skills