User Support Analyst, Level 2
Rhode Island, United States of America
Full Time
4 hours ago
H1B Sponsor
Key skills
VoIPActive Directory
About this role
Role Overview
- Providing support related to computer hardware, software, and systems
- Use of the IT Request System
- Phone and face-to-face contact
- Analysis to resolve customer problems
- Help create new processes and procedures
Requirements
- Bachelor’s Degree in related field
- May consider equivalent work experience in lieu of degree
- 4+ years IT experience
- Experience with software deployment solutions
- Mobile/device/user management
- VoIP phone systems
- Active directory
- Folder access and permissioning
- Knowledge and expertise in business processes
- Service level agreements
- Standard operating procedures and policies
Tech Stack
- VoIP
Benefits
- Exceptional work environment
- Value-driven culture
- Developmental opportunities
- Top-notch benefits
- Incentive programs