User Support Analyst, Level 2
Chandler, Arizona, United States of America
Full Time
4 hours ago
H1B Sponsor
Key skills
VoIPActive Directory
About this role
Role Overview
- Providing support related to computer hardware, software, and systems
- Respond to assigned help desk tickets and provide solutions for reported customer problems
- Escalate issues to more senior IT staff when necessary
- Document the details related to a problem and resolution in the IT Request System
- Liaise team projects, complete tasks, and ensure they are completed on time
- Facilitate the configuration and deployment of computer refresh at local site
Requirements
- Bachelor’s Degree in related field
- May consider equivalent work experience in lieu of degree
- 4+ years IT experience
- Experience with software deployment solutions
- Mobile/device/user management
- VoIP phone systems
- Active directory
- Folder access and permissioning
- Knowledge and expertise in business processes
- Service level agreements
- Standard operating procedures and policies
Tech Stack
- VoIP
Benefits
- Exceptional work environment
- Value-driven culture
- Developmental opportunities
- Top-notch benefits
- Incentive programs