Case Management Manager

Role Overview

• Oversee case managers working with program participants, setting standards, monitoring performance, and tracking progress toward stated goals.
• Coach and develop case managers in creating and achieving goals and position benchmarks.
• Develop and implement productivity strategies and team improvements.
• Create and maintain retention and engagement systems to address direct report concerns.
• Serve as subject matter expert to case managers, ensuring high-quality, compliant service delivery.
• Hire, review, and terminate direct reports according to established standards.
• Plan, coordinate, and lead team meetings with attention to engagement.
• Bill for and document services in a timely manner, following best practice timeframes and techniques, and ensure accuracy of billing for direct reports.
• Manage budget and expenses and adhere to staffing and spending expectations.

Requirements

• Bachelor’s Degree in Social Work, Human Services, Psychology, or related field.
• Social Workers must be licensed in Minnesota.
• Two or more years supervisory/leadership experience.
• Two or more years of waivered case management experience.
• Proficiency in Microsoft, Google, and care-related platforms.

Benefits

• healthcare, dental, vision, optional coverages
• 403b with employer match
• Employer-paid basic life
• Short-Term disability
• Long-Term disability
• PTO
• 8 paid holidays
• paid volunteer time
• employee wellness program
• $2500 annual tuition assistance
• mileage reimbursement