Field Technical Engineer

Role Overview

• Reporting to the Area Service Manager, the Field Technical Engineer is responsible for performing OEM service and installations of medical devices
• Performs skilled technical work in the repair, preventative maintenance and upgrades of OEM medical devices or systems
• Documents and maintains accurate records of inspections, repairs, calibrations and work performed on all equipment
• Responsible for the installation and service of OEM medical devices which will include electrical, mechanical and software components
• Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades
• Establish and maintain a high level of customer satisfaction through service excellence
• Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork
• Train customers on basic operation and use of medical devices
• Manage inventory, keep accurate records, and return unused and failed parts promptly
• Perform PM's on time, provide expeditious on-site response and minimize equipment downtime
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner
• Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory
• Provide on-call service coverage on a rotating basis, as needed

Requirements

• Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent
• Military equivalency is also acceptable
• One to three years of experience servicing BMD or Ultrasound equipment
• Previous mechanical, electronics or fluidics work experience, either in a field service or hospital-based setting
• Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology
• Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process
• Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers
• Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation
• Valid driver’s license, good driving record and must be able to pass a motor vehicle record check.