Install and optimize hardware, software, and network products and configurations at customer sites.
Diagnose and resolve product performance problems to ensure optimal operation.
Perform maintenance and repair services to keep systems running smoothly and in line with assigned metrics, processes, and procedures.
Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed.
Advise customers on preventive maintenance and configurations to enhance product performance.
Respond proactively to potential equipment or software issues to prevent unplanned interruptions to customers' business operations.
Deliver fully integrated solutions, including peripherals, communications, operating systems, and applications software (note: design is not included).
Serve as an internal resource on technical issues and manage product escalations.
Collaborate with Agilent teams such as Support, Sales, Marketing, and R&D to provide comprehensive solutions to customers.
Deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

Minimum requirements include military training, an associate degree, or some college with major coursework in electronics, or previous work experience in a related field.
A Bachelor’s degree in the science or engineering field – e.g., chemistry, analytical, biomedical, or equivalent education and work experience is preferred.
1-2 years of experience with troubleshooting and problem-solving experience.
Candidates with good verbal and written communication skills.
This position requires transportation to support customers.
Applicants must have their own means of transportation for mileage reimbursement if a company vehicle is not provided.
Must enjoy visiting customers, and that may include occasional overnight stays if needed.
Must have a valid driver's license.

Field Service Engineer

Key skills