AMETEK is a leading global provider of industrial technology solutions. The Field Service Engineer is responsible for customer service activities, ensuring customer satisfaction and providing technical support related to high-tech instruments.
Responsibilities:
- Provide ongoing technical support for the instrument such as preventive maintenance visits and rapid response to problems in the field
- Provide customers with technical support remotely
- Perform installation of CAMECA systems
- Travel to customer sites and perform installation, commissioning and training on all products
- Promote our products and services offered to our customers
- Develop and maintain positive relations between the customer and the organization
- Use and update the administrative management tools made available (generate service and expense reports)
- Respect the safety rules at customer sites
Requirements:
- Bachelor of Science in Electrical Engineering, Physics or Chemistry is required (Military electronics training and/or years of experience maybe considered in place of degree)
- Familiar with the following: High voltage, Channel plates, Ultra high vacuum systems, Spectrometers, Lasers, Pneumatic valves, High pressure gas bottles
- Experience working on semiconductor processing tools
- Fluent in English
- Good sense of initiative
- Autonomous
- Efficient, rigorous, organized, reliable, delivers quality work on time
- Ability to work well together in a multidisciplinary team (R&D, Industrial, Production), when needed