The architect for seamless workflows: Customer onboarding & consulting: You are the central technical contact for our customers, analyze their HR processes and translate them into smart, automated technical solutions.
Workflow engineering: You design, build and maintain simple and complex workflows and forms directly in the HR Autopilot — always closely aligned with user needs and internal project management.
API & interface management: You are the mastermind behind our integrations. You understand the requirements for APIs and bots, dive deep into third-party system landscapes and define customer-centric solutions for data flows — and can help implement or support these solutions.
Translator between worlds: You capture new requirements and structure them into clean technical tickets (user stories & acceptance criteria) so our development team knows exactly what to do.
Product evolution: With your deep understanding of customer feedback, you actively help shape the roadmap and provide valuable input for the ongoing development of our platform.
Quality anchor: Through continuous testing and optimization you ensure that implemented processes run error-free and deliver maximum impact for the customer.
Team collaboration: You work hand in hand with project management, onboarding and developers to prioritize requirements and drive the implementation of new features.

Analytical communication skills
Proven experience: You have worked as a Business Analyst, technical customer success manager, or in a comparable interface role — ideally in a SaaS environment.
Process understanding: You love logic. You have a deep grasp of workflows, form logic and process-driven systems and can "untangle" them.
Documentation expert: You excel at documentation. You can translate complex topics into tickets so developers can get started without follow-up questions.
Strong communicator: You speak "business" with customers and "tech" with the team. You can explain complex solutions clearly and present them confidently.
Solution-oriented mindset: You don't wait for instructions; you proactively identify optimization potential and find pragmatic ways to make customers happy.
Tool affinity: Confident use of ticketing systems and modern collaboration tools is natural for you.

Your spot in one of the coolest remote teams
Success story: Join a team that has proven over the last 18 months how to sustainably change the HR market.
Genuine teamwork: We treat each other as equals and use informal first-name communication from day one. We support each other and win as a team.
State-of-the-art equipment: We provide high-end MacBooks as standard. If you prefer Windows for your workflow, we can accommodate that as well.
Growth mindset & flexibility: We support your professional development and offer maximum freedom with 100% remote work and flexible hours.
Virtual headquarters: Experience real togetherness on Gather. Drop by colleagues' virtual desks and enjoy spontaneous exchanges without Zoom fatigue.

Customer Success Engineer – IT Business Analyst

Key skills