Senior Customer Success Engineer

Role Overview

• Help define the role, building programs and automations for repeatable, scalable use across AMER.
• Develop and A/B test enablement programs to identify the most effective ways to drive user adoption and satisfaction at scale.
• Execute demonstrations of new product features and conduct hands-on workshops in collaboration with Sales Engineers.
• Focus on onboarding and increasing user retention by educating customers on best practices within the Dataiku platform.
• Establish regular touchpoints to advise users on applying Dataiku to their specific business needs and use cases.
• Execute programs to create self-sustaining enablement and "communities of practice" within customer accounts, capture and document client use cases and stories to share the impact of their work.
• Collaborate with Account Executives and Sales Engineers to identify expansion opportunities that drive additional value.

Requirements

• Minimum of two years in sales engineering, technical consulting, or data science roles with a track record of customer satisfaction
• Ability to navigate ambiguity, build consensus, and work with urgency to define a new segment's success
• Strong written and oral presentation skills, with the ability to tailor messaging to both no-code and high-code users
• A knack for engaging with all levels of customer teams, from individual contributors to leadership
• Willingness to travel up to 25% across the AMER region

Benefits

• Stock options
• Medical, dental, and vision plans
• Flexible spending accounts
• Pre-tax commuter benefits
• 401k company match
• Paid vacations and sick leave
• Paid parental leave
• Employer paid disability coverage
• Additional health and wellbeing perks and benefits