Key skills
CloudCDNSalesforceLeadershipCustomer SuccessAccount ManagementSales
About this role
Role Overview
- design and execute a 5-year strategic roadmap for the Global Account Management org
- own the global strategy for renewals and upsells
- lead the development of a programmatic approach to customer health
- bridge the gap between Sales, Product, and Support
- act as the executive sponsor for strategic global accounts
- recruit, develop, and inspire a high-performing global team
Requirements
- 15+ years of leadership in Account Management or Customer Success
- deep understanding of Internet infrastructure (CDN, Security, Cloud, Edge computing)
- proven track record of scaling global teams and implementing tech stacks (e.g., Salesforce, Gainsight)
- expert-level experience in high-stakes contract negotiations
- organizational savvy in a matrixed environment
- BA/BS preferred; MBA or equivalent advanced degree is highly preferred
Tech Stack
- Cloud
Benefits
- medical, dental, and vision insurance
- Family planning
- mental health support
- Employee Assistance Program
- Insurance (Life, Disability, and Accident)
- Flexible Vacation policy
- up to 18 days of accrued paid sick leave
- 401(k) (including company match)
- Employee Stock Purchase Program
- 12 paid local holidays in 2026
- 12 paid company wellness days