Interacts with customers up to and including: sales representatives, distribution centers, resellers, and channel partners to handle a variety of pre-sales or post-sales service functions including taking, editing and expediting orders.
Checks order status and product availability.
Creates / process return authorizations.
Processes requests for Invoice adjustments.
Maintains direct contact with customers before and/or after order fulfillment.
Fields entry level product related inquiries.
Responds to customer inquiries (Return to Manufacturer Approval, status, delivery, etc.) post-sale to resolve scheduling, shipping, and invoicing issues.
Coordinates with other departments regarding order status, shipping dates, prices, product availability and back orders.
Supports sales team by developing and maintaining positive customer relations with clients/customers.
Works with various departments to meet Sales / Service goals.
Works with end-users, resellers and/or distributors to receive accurate account of equipment failures and provides reports to management.
Expedites customer requests and is point person for other supports functions.
Performs other duties as assigned.

Bachelor's degree in Business Administration, Communication, or a related field.
Minimum 2 years of customer service experience working on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Ability to work independently, receiving little instruction on daily work, but receiving general instructions on newly introduced assignments.
Understands basic application of all Company products.
Excellent verbal and written communication skills.
Good computer skills, preferably in a Windows environment.
Knowledge of SAP and Salesforce a plus.
Good problem solving skills.
Enjoys working in a team environment.
Language Skills: Advanced Spanish and advanced or fluent English are required.

Customer Service Representative

Key skills