Provide high-quality technical support to clients, handling Level 1 and Level 2 tickets;
Receive, log, analyze and resolve requests according to established procedures;
Install and configure SAP Business One for users;
Perform basic administration and configuration tasks for the system and its add-ons;
Analyze, interpret and resolve technical and functional issues and inquiries;
Document support activities with evidence, including screenshots and step-by-step descriptions of applied solutions;
Manage own ticket queue, set priorities and ensure SLAs are met;
Keep tickets updated with clear information about the support provided;
Issue technical reports with detailed solutions at the end of each support case;
Keep client records updated in GLPI (access credentials, system and contacts);
Maintain efficient and ongoing communication with clients, ensuring their satisfaction;
Identify business needs, requirements and demands;
Collaborate with other analysts and team leads to resolve, monitor and manage tickets.

Ramo Desenvolve: Development and training program
Bonus of up to one month's salary based on KPI achievement (subject to eligibility)
Ramo Reconhece: Quarterly recognition program
Day off on your birthday or another day within your birthday month (to be scheduled)
Language allowance: 1st year R$130.00 / 2nd year R$180.00 / 3rd year R$250.00
TotalPass/Wellhub: access to fitness benefits
Health and wellness initiatives and more!

SAP Business One Support Analyst

Key skills