Automotive Claims Customer Service Specialist, Bilingual Preferred

Role Overview

• Supports claims department by managing a high volume of calls and emails
• Assists customers with contract terms and conditions
• Initiates new claims and reviews claim files
• Verifies maintenance and payment issuance requirements
• Processes claim payments and provides updates on claim statuses
• Delivers exceptional customer service
• Performs essential administrative tasks
• Collaborates with management as needed

Requirements

• Bachelor’s degree or equivalent work experience
• 2+ years of clerical/administrative experience
• 2+ years of customer service experience
• 2+ years of call center experience
• Bilingual in English/Spanish preferred
• Knowledge and experience within the automotive or insurance industry preferred
• Previous exposure to auto/RV warranties preferred
• Strong understanding of all contracts administered by Portfolio
• Reliable and punctual
• Detail oriented, accurate, and highly organized
• Excellent understanding of computer hardware and software, including Microsoft Office Suite

Benefits

• Comprehensive health, dental, and vision insurance
• Mental health benefits
• Employee assistance program
• Paid time off
• Paid parental leave
• Short-term disability
• Cultural observance day
• Contributions to healthcare accounts
• Pension plan
• 401(k) plan with company matching
• ProHealth Rewards platform for wellbeing