Responsible for providing strategy and analytics support for the Client Service and Operations team
Focus on delivering a seamless onboarding and servicing experience for clients
Lead a Business Analysis team within the C&CE organization
Work closely with Operations, Product and Technology teams to understand business problems
Guide the development of analytical models/insights and build compelling business cases
Collaborate with the VP of Client Service and Operations
Influence new technology solutions that improve the Client experience
Act as a key thought partner for the executive supported
Create a collaborative culture within the analytics team

Bachelor’s degree in Math, Economics, Statistics, Engineering, Business or related field preferred
Five years of relevant analytics or management consulting experience
Strong communication (oral and written) skills, including an ability to present work products to senior executives and influence buy-in
Ability to lead large scale project and program teams and independently drive work forward
Ability to partner across organizations and roles to influence and deliver work
Two years of building, managing, or using business models, e.g. optimization, predictive analysis, or financial / credit modeling
Strong analytical and finance skills are required – Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R
MBA or other relevant graduate degree in Math, Economics, Statistics, or Engineering preferred
2+ years of people leadership experience
Eight or more years of relevant analytics or management consulting experience
Relevant healthcare experience
Relevant experience in Operations and/or Customer Experience roles
Four or more years of end-to-end model design and ownership experience, e.g. optimization, predictive analysis, or financial / credit modeling

Senior Manager, Strategy & Analytics

Key skills