Oversee the coordination, quality, and evolution of Social Support Groups and related community programming
Ensure high-quality facilitation, strong participant engagement, and meaningful connection to Center Support services and broader Center programming
Support the transition of social groups from primarily drop-in models toward more structured program cycles with seasonal enrollment periods
Maintain a visible, relational presence within programming, supervise facilitators and intake staff, and oversee program operations including data tracking, reporting, and grant compliance
Co-design and implement structured social and support groups
Coordinate recruitment, registration, and orientation processes for program cycles
Develop program timelines, participant engagement strategies, and culminating or solidarity events
Oversee Keys to Success programming
Ensure programming reflects trauma-informed, culturally responsive, and TGNC-centered practices
Maintain regular in-person presence during group hours, including evenings, to support facilitators and build rapport with participants
Observe facilitation sessions to ensure alignment with program goals, group norms, and organizational mission
Cultivate a welcoming, inclusive program culture
Monitor participation and retention trends
Recruit, train, and supervise approximately up to 15 part-time group facilitators
Provide supervision and guidance to the Intake Coordinator
Conduct initial program placement assessments and facilitate warm referrals to Center Support services
Ensure that social groups function as a strong entry point into broader Center services
Oversee program data collection, tracking, and reporting for funding sources
Support grant compliance, reporting requirements, and budget monitoring
Requirements
Bachelor’s degree or equivalent transferable lived, education, and/or professional experience
Three (3) to five (5) years of experience and success in the provision of case management, social groups, community, and/or social services support
Bilingual or multilingual required
Spanish language proficiency strongly preferred
Previous experience in group facilitation in social support groups, group work experience with the TGNC community, wellbeing groups, gender-expansive groups, immigration-related groups, grief, living with HIV, and disability+ community groups
Strong experience and skills in program development, project management, event production, volunteer/staff supervision, community organizing, and outreach
Familiarity with trauma-informed and survivor-centered frameworks preferred
Previous experience delivering services from a trauma-informed perspective and working with individuals that have experience working with survivors of crimes and their families
Experience leading teams through a supportive and collaborative approach
Excellent interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds
Excellent written and verbal communication skills
A flexible, creative, and assertive self-starter is a must
Knowledge, understanding, and experience working with LGBTQ+, TGNC, POC, and Immigrant populations