Community Programs Manager

Role Overview

• Oversee the coordination, quality, and evolution of Social Support Groups and related community programming
• Ensure high-quality facilitation, strong participant engagement, and meaningful connection to Center Support services and broader Center programming
• Support the transition of social groups from primarily drop-in models toward more structured program cycles with seasonal enrollment periods
• Maintain a visible, relational presence within programming, supervise facilitators and intake staff, and oversee program operations including data tracking, reporting, and grant compliance
• Co-design and implement structured social and support groups
• Coordinate recruitment, registration, and orientation processes for program cycles
• Develop program timelines, participant engagement strategies, and culminating or solidarity events
• Oversee Keys to Success programming
• Ensure programming reflects trauma-informed, culturally responsive, and TGNC-centered practices
• Maintain regular in-person presence during group hours, including evenings, to support facilitators and build rapport with participants
• Observe facilitation sessions to ensure alignment with program goals, group norms, and organizational mission
• Cultivate a welcoming, inclusive program culture
• Monitor participation and retention trends
• Recruit, train, and supervise approximately up to 15 part-time group facilitators
• Provide supervision and guidance to the Intake Coordinator
• Conduct initial program placement assessments and facilitate warm referrals to Center Support services
• Ensure that social groups function as a strong entry point into broader Center services
• Oversee program data collection, tracking, and reporting for funding sources
• Support grant compliance, reporting requirements, and budget monitoring

Requirements

• Bachelor’s degree or equivalent transferable lived, education, and/or professional experience
• Three (3) to five (5) years of experience and success in the provision of case management, social groups, community, and/or social services support
• Bilingual or multilingual required
• Spanish language proficiency strongly preferred
• Previous experience in group facilitation in social support groups, group work experience with the TGNC community, wellbeing groups, gender-expansive groups, immigration-related groups, grief, living with HIV, and disability+ community groups
• Strong experience and skills in program development, project management, event production, volunteer/staff supervision, community organizing, and outreach
• Familiarity with trauma-informed and survivor-centered frameworks preferred
• Previous experience delivering services from a trauma-informed perspective and working with individuals that have experience working with survivors of crimes and their families
• Experience leading teams through a supportive and collaborative approach
• Excellent interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds
• Excellent written and verbal communication skills
• A flexible, creative, and assertive self-starter is a must
• Knowledge, understanding, and experience working with LGBTQ+, TGNC, POC, and Immigrant populations

Benefits

• medical
• dental
• vision
• 401k with employer contribution
• voluntary life
• short-term disability insurance
• long-term disability insurance
• paid parental leave
• family care leave
• gender affirming healthcare leave
• generous paid time off policy