Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays (e.g., July 4th, Thanksgiving, Christmas, etc.)
Support customers through our help desk, Intercom, with clear, timely, and empathetic communication
Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed
Take ownership of issues from first response through resolution, ensuring nothing falls through the cracks

2–4+ years in Customer Support or a similar role (SaaS and/or Hospitality experience preferred but not required).
Reliable internet connection and ability to work remotely and independently
Based in the continental U.S.
Fluent in English

Highly competitive hourly compensation, with opportunities to grow within the company
100% remote role, with optional access to our Austin, TX or Paris offices
Exciting startup environment in a booming industry and where your work will have immediate impact
Supportive team environment with ongoing training and guidance

Customer Support Specialist

Key skills