Support the General Manager in building a high-performing, motivated, and professional team.
Contribute to a positive, collaborative office environment that delivers exceptional customer service to prospects and residents.
Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
Maintain open and effective communication with the General Manager to support smooth property operations.
Assist with any additional duties as needed to support the team and property success.
Participate in local outreach efforts, including on-campus and community events, to boost awareness and leasing performance.
Collaborate with the Leasing Manager and team to ensure all marketing opportunities are fully leveraged.
Assist in keeping all marketing materials, websites, and listings accurate, professional, and up to date.
Maintain property occupancy at or above 99% and ensure collections are at or above 98% of potential income.
Oversee collections and ensure delinquencies remain below 2% of total income.
Provide first-class service to residents, prospects, parents, and community partners.

Bachelor’s degree preferred; or 2–4 years of experience in student housing or a similar property management setting; or an equivalent combination of education and experience.
Strong accounting skills and comfort with financial software.
Proficiency in property management platforms (Entrata preferred) and Microsoft Office Suite.
Working knowledge of Fair Housing regulations and industry best practices.
We conduct criminal background and drug screening.

Account Manager

Key skills