Key skills
CommunicationCollaboration
About this role
Role Overview
- Own day-to-day recruiting systems operations with a focus of owning scheduling with GoodTime, ensuring everything runs smoothly for recruiters, hiring managers, and candidates
- Act as a first line of support for troubleshooting issues in GoodTime, Greenhouse, and integrations — digging into bugs, triaging problems, and partnering with vendors or IT when needed
- Manage and optimize GoodTime scheduling workflows, partnering closely with our recruiters to ensure interviews are set up accurately, efficiently, and with a great candidate experience
- Partner with the Recruiting Operations Manager and broader People team to evaluate, roll out, and document new tools, features, and process changes
- Create and maintain clear documentation, guides, and training so recruiters and hiring managers know exactly how to use our tools and follow our workflows
- Collaborate with recruiters and sourcers to streamline workflows, reduce manual work, and ensure our tech stack is set up to support scalable, high-quality hiring
- Champion an excellent candidate and stakeholder experience by proactively identifying friction in our processes and suggesting practical, tech-enabled solutions
Requirements
- 3–5 years of experience in Recruiting Operations, HR Operations, or Talent Coordination, ideally in a fast-paced, high-growth environment
- Hands-on experience with Greenhouse and GoodTime
- Proven ability to troubleshoot system issues, dig into the “why” behind bugs or errors, and partner with vendors/IT to drive them to resolution
- Strong systems thinking and comfort working with workflows, automations, permissions, and integrations
- Excellent communication and collaboration skills, with the ability to support recruiters, hiring managers, and cross-functional partners with empathy and clarity
- Demonstrated ownership mindset — you follow through, get curious when something is broken, and enjoy making systems and processes better over time
- Familiarity with global teams, multiple time zones, or distributed work environments is a plus
Benefits
- PTO/WTO
- Health benefits