Enable operational effectiveness and executive decision-making across the IT organization
Drive and enforce alignment between IT initiatives and business priorities
Provide visibility, insight, and operational discipline to IT leadership
Advance overall process maturity through cross-functional collaboration with IT Leadership
Engage with core functions such as technology procurement, internal customer relationship management, and IT governance
Foster transparency, accountability, and continuous improvement across the department
Perform special assignments as needed beyond core functional responsibilities

Bachelor’s degree in computer science, Information Technology, or a related field
Proven experience (5+ years) in progressively responsible IT operations, strategy, or business relationship roles
Proficient understanding of enterprise IT functions, including infrastructure, applications, service delivery, and finance
Proficient understanding of resource management, procurement processes, and cross-functional coordination
Strong interpersonal, communication, and stakeholder management skills
Strong business acumen with the ability to align technology initiatives with business goals
Demonstrated ability to operate independently, exercise judgment in ambiguous situations, and translate technical and operational concepts into business-aligned insights and actions.
Industry certifications considered a plus
Understanding of IT service management frameworks and service delivery processes
Familiarity with Agile/Lean IT Practices
Experience with Enterprise Tools such as ServiceNow, Power BI/Tableau
Vendor Management Experience

Senior IT Operations Analyst

Key skills