Management of profitability, margin and working capital based on central KPIs
Planning and implementation of measures to reduce returns, cash-on-delivery (COD) and warehouse inefficiencies
Establishment, maintenance and further development of a standardized operations setup (SOPs, playbooks, automations)
Conducting a weekly business review including KPI tracking, variance analysis and action planning
Ensuring a single source of truth for data
Continuous process optimization in collaboration with all operational areas
Ownership of service and operations excellence

Several years' experience in operations, process or business management
Strong understanding of KPIs, margins, processes and operational interdependencies
Experience building and optimizing scalable processes and standards
Structured, solution-oriented working style with a high degree of ownership
Proactive use of AI and automation tools to simplify processes and achieve measurable improvements
Experience with OKRs, OJRs / scale-up frameworks as well as clear processes and documentation

A motivated team that supports each other, grows together and aims to positively change fashion
Short decision-making paths and real responsibility
An agile working culture with transparency, personal accountability and room to shape things
Rapid personal development through monthly feedback and diverse training opportunities
Flexible working hours, hybrid work and freedom for personal projects
Regular team events that strengthen our cohesion
A permanent employment contract with 30 days' vacation per year

Operations & Automations Manager

Key skills