Case Manager – Compliance and Prevention Education

Role Overview

• Receives, evaluates, and responds to inquiries and requests for information related to all forms of illegal harassment and discrimination in the WVU system
• Initial point of contact for all Title IX and other forms of discrimination complaints
• Ensures all parties involved are provided with information about the investigation process
• Provides supportive measure referrals to students, staff, and third parties involved in investigations
• Coordinates entire complaint/investigation process within prescribed deadlines including planning, coordinating, scheduling, etc
• Assists in consistently improving the effectiveness of complaint processing and response protocols to ensure party needs are being met while systemic issues are identified and addressed
• Assist with essential Clery Act compliance functions such reviewing reports daily to identify and document Clery reportable crimes and update the Daily Crime and Fire Log
• Manages disposition log for all complaints and ensures that projects are on track for completion by deadline requirements
• Ensures all components of the process are completed timely and accurately
• Works with the Director/Title IX Coordinator to review findings and make recommendations for corrective action
• Responsible for confidential storage of all physical and electronic case files and databases
• Maintain and update online case database in conjunction with Office of Student Rights and Responsibility and Talent and Culture
• Communicate with satellite campuses for updates on all cases
• Review, edit, update, and monitor all case reports to ensure they are written clearly and cohesively
• Develops core management system for ongoing and completed cases
• Collects and prepares data related to compliance with Executive Orders and state and federal law, as well as in response to internal and external requests for information
• Provides all bibliographic and editorial assistance with materials related to assigned projects
• Assist in creating posters and PowerPoint presentation or with other training material as needed
• Serve as Office Manager, following university and state procedures for all purchases, travel arrangements, payments, etc.
• Responsible for data entry and preparation of monthly, quarterly and annual reports related to Title VI, Title VII, and Title IX services, statistics, cases and other areas provided by RDVIC advocates, WVU Peer Advocates, and other partner agencies.

Requirements

• Bachelor’s degree in business, communications, social work, public administration, law, or related field
• A minimum of two (2) years of experience in program management
• Any equivalent combination of related education and/or experience will be considered
• Commitment to integrity, ethics, and due process
• Ability to exercise appropriate judgement in highly sensitive and unique and unpredictable situations
• Must have sensitivity to and ability to discern appropriate action in high risk personal and emotionally charged situations where individuals may show signs of possible self-harm or harm to others
• Ability to work in a fast-paced and confidential environment with the ability to provide high-level administrative/managerial support, multi-task and prioritize
• Must be proficient in Excel for daily data entry, basic formatting, sorting/filtering data, and creating simple charts
• Strong ability to organize workload with close attention to detail; manage multiple tasks and timelines; make appropriate decisions following campus policies and procedures
• Knowledge and ability to utilize various software applications such as Microsoft Office and Outlook required, ADVOCATE and/or similar preferred
• Understanding of on and off campus resources, and WVU internal and external partners
• Proficient in English usage, spelling, grammar, and punctuation.

Benefits

• 37.5-hour work week
• 13 paid holidays
• 15 annual leave days per year or more based on years of service
• 18 sick days per year
• Range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks
• Wellness programs