Work independently with a strong sense of urgency and minimal supervision.
Follow established work instructions, standard operating procedures, and ensure proper approvals and documentation throughout the order booking process.
Accurately process customer orders from quote through invoice.
Provide order, shipment, and invoice status updates to customers and sales contacts.
Partner with management to prioritize orders and meet established deadlines.
Monitor order backlog and collaborate with internal stakeholders to support timely revenue recognition.
Create and maintain detailed records of customer and internal communications.
Deliver daily, weekly, and monthly order status reports to stakeholders.
Process orders, returns, cancellations, and price adjustments in accordance with company procedures.
Support sales forecasting activities as needed.
Provide backup coverage for team members when required.

3+ years of related experience in sales support or customer support preferred.
Prior experience in the medical device industry is a plus.
Clear, concise written and verbal communication skills required.
Strong customer service skills with the ability to handle routine inquiries and customer concerns professionally.
Ability to respond to customer needs with a strong sense of urgency.
Self-motivated with the ability to work independently and with minimal supervision.
Proven ability to collaborate effectively in a team-oriented environment.
College degree or equivalent experience preferred.
Practical problem-solving skills and sound judgment required.

Sales Success Specialist

Key skills