Collaborate with functional leads, subject matter experts, engineers, and developers to gather technical details of system designs and functional capabilities
Conduct independent research on industry standards and product specifications, to include manufacturing verbiage and standards, trailer specifications, etc.
Create user manuals, instruction guides, FAQs, whitepapers, design specification, technical reports and the like
Ensure organization and structure of content follows both customer template structures and program needs
Develop templates and documentation frameworks for team use, which is critical to maintaining consistency
Responsible for document management and version control using tools such as Confluence, SharePoint and other online tools
Adapt writing tone, style and complexity based on the target audience
Ensure compliance and standards adherence with customer format requirements of documents and images
Work closely with product managers, developers, QA teams and support teams to align documentation with product updates
Advise the executive level program management team on effective technical writing techniques that increase effectiveness in customer communication

Technical Writer – Intermediate

Key skills