The Fleet Account Manager (FAM) provides strategic maintenance management support and high-level customer service to CAMP fleet customers
Ensure aircraft compliance, maintain data accuracy, and maximize customer utilization of CAMP services
Partner with internal teams, including field service, customer support, and account management, to coordinate service delivery and address customer needs
Build strong relationships with key decision-makers, aligning CAMP resources with each customer’s operational and maintenance management requirements
Act as the customer’s internal advocate, proactively resolve challenges, drive adoption of CAMP products and services, and support customer retention and subscription revenue growth

Customer-centric mindset with a strong commitment to delivering an exceptional customer experience
Working knowledge of the CAMP platform and ability to quickly learn technical products, services, and solutions within the CAMP Ecosystem
Experience with Quality or Operations at either Part 135 charters, corporate flight departments, or Part 145 maintenance repair stations
Strong written and verbal communication skills with the ability to engage stakeholders at all organizational levels
Excellent attention to detail with strong organizational and multitasking abilities
Strong listening and analytical skills with the ability to interpret customer feedback and develop effective solutions across multiple levels of an organization
Ability to drive adoption of technology platforms and support behavioral change
Ability to communicate value of technology platforms and support behavioral change internally and externally
Experience in managed services, aviation, or aircraft management preferred
Ability to manage customer or project expectations and coordinate with cross-functional stakeholders
Strong data analysis skills with advanced Microsoft Excel proficiency (PivotTables, VLOOKUP, etc.)
Willingness to travel to customer sites up to 20%

Fleet Account Manager

Key skills