About this role

Leads by example in providing extraordinary service where all customers feel welcome, heard and valued;
Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
Oversees the training, development, and accountability of the CEM program,
Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives
Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
Sets individual sales goals and selling expectations to cultivate a collaborative selling environment

Anthro brand fan
2+ years of retail leadership experience
Strong merchant skills and a history of delivering financial results
Proven record of developing great talent
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Department Manager – Service & Styling

Key skills