Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

High School Diploma, GED, or equivalent certification
At least 2 years customer service or call center experience
At least 1 year of experience using Google Suite or Microsoft Office
At least 3 years customer service or call center experience (Preferred)
At least 1 year of experience in the financial industry (Preferred)
At least 1 year of fraud or disputes experience (Preferred)
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

Fraud Identity Case Coordinator – Fraud and Disputes Operations

Key skills