Referral Coordinator – Therapy

Role Overview

• Receive and enter referrals from MedSender into TownSquare and Homebase
• Triage and tag service type — therapy, med mgmt, psych testing
• Contact patients same day — confirm service interest and insurance
• Match patient to correct provider based on insurance, location, availability
• Schedule appointments for mental health therapy
• Manage 8-attempt follow-up queue over 2 weeks for unreached patients
• Field inbound callbacks from Therarep queue same business day
• Discharge patients after 8 failed contact attempts and notify referring practitioner

Requirements

• Associate's or bachelor's degree in health sciences, psychology, or related field
• Clinical literacy — familiarity with mental health service types and terminology
• 1+ year experience in medical or behavioral health administrative role
• Strong phone communication and patient-facing skills
• HIPAA knowledge and compliance awareness