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Customer Success, Customer Support at Jobs for Lebanon | JobVerse
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Customer Success, Customer Support
Jobs for Lebanon
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Customer Success, Customer Support
Lebanon
Full Time
7 hours ago
No H1B
Apply Now
Key skills
Shopify
About this role
Role Overview
Respond to incoming customer inquiries using a customer support tool (Crisp)
Handle requests according to a well-defined procedure (refunds, reshipments, apologies, thank-yous...)
Escalate information to the team via Slack to identify potential bugs or issues in logistics or marketing
Use Crisp, Shopify (for refunds), Big Kids Logistique (internal logistics tool)
Communicate with the team via Slack and email
Requirements
Good command of French
Be detail-oriented and well organized
Be available at minimum from 9:00 AM to 5:00 PM
Benefits
Employees can work remotely
Apply Now
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