Key skills
Shopify
About this role
Role Overview
- Respond to incoming customer inquiries using a customer support tool (Crisp)
- Handle requests according to a well-defined procedure (refunds, reshipments, apologies, thank-yous...)
- Escalate information to the team via Slack to identify potential bugs or issues in logistics or marketing
- Use Crisp, Shopify (for refunds), Big Kids Logistique (internal logistics tool)
- Communicate with the team via Slack and email
Requirements
- Good command of French
- Be detail-oriented and well organized
- Be available at minimum from 9:00 AM to 5:00 PM
Benefits
- Employees can work remotely