Key skills
AnsibleAWSCloudERPLinuxAuth0SSOKeycloakCI/CDCommunication
About this role
Role Overview
- Provide first-level technical support for on-prem and cloud environments
- Troubleshoot failed component and module installations
- Handle initial troubleshooting for network, system, and application issues
- Support the setup of customer connections to our cloud environment
- Escalate complex cases to second-level and specialist teams
- Document issues and solutions in our support systems
Requirements
- Interest in cloud technologies (AWS exposure is beneficial)
- Structured approach to troubleshooting and customer communication
- Solid understanding of business applications and their tech stack
- Basic understanding of network concepts (VPN, routing, tunneling)
- Experience with Windows administration or Linux basics (installation, simple commands)
- Ability to work in a support-driven and collaborative environment
- Familiarity with SSO, Keycloak, Auth0, or similar authentication tools
- Basic understanding of databases and database maintenance tasks
- Exposure to automation tools (e.g., Argo CI/CD, Ansible)
- Understanding of ITIL principles
- Experience with business applications or ERP systems
Tech Stack
- Ansible
- AWS
- Cloud
- ERP
- Linux