About this role

Own and manage core servicing practices across assigned lending products, ensuring alignment with enterprise standards, policies, and regulatory requirements.
Establish, maintain, and enhance servicing frameworks, operating procedures, and controls across product lines.
Drive consistency, efficiency, and quality across servicing operations by standardizing processes and reducing variability.
Ensure servicing practices comply with applicable federal, state, and investor regulations (e.g., CFPB, RESPA, TILA, UDAAP, FCRA, state‑specific requirements).
Act as a liaison between servicing operations, product teams, technology, data/analytics, and change management.
Lead or support enterprise change initiatives impacting servicing, including policy updates, system enhancements, and regulatory-driven changes.

Bachelor’s degree
10+ years of experience in financial services servicing, operations, or practice management.
Experienced with consumer lending products, particularly Mortgage and Home Equity servicing.
Experienced working in regulated environments with strong risk and compliance expectations.
Experience managing complex, cross‑functional initiatives.

Operations Manager

Key skills