Field Automotive Engineer

Role Overview

• Carry out on-site and remote assignments to support dealerships, authorized repairers and technical centers across Europe, reducing vehicle downtime and case backlogs.
• Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing issues.
• Analyze malfunctions affecting individual vehicles as well as systemic issues impacting multiple vehicles; propose and implement containment and corrective actions.
• Use manufacturer diagnostic tools (e.g. wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming and configurations.
• Interpret electrical diagrams, repair manuals and technical bulletins to identify root causes and define appropriate repair methods.
• Produce clear technical reports, incident summaries and action plans; present and summarize analyses for engineering, quality and after‑sales teams.
• Contribute to the Technical Assistance process (case management, escalations and closure), complying with KPIs and expected service levels.
• Coordinate and support multidisciplinary teams at the point of repair; provide on-the-job training and knowledge transfer to technicians.
• Capture recurring issues and lessons learned in knowledge bases and continuous improvement initiatives.
• Ensure compliance with safety rules and exercise controlled cost decision-making throughout diagnostic and repair support activities.
• Manage tools, equipment and logistics related to assignments; maintain rigorous tracking of cases, time spent and priorities.

Requirements

• Proven experience in the automotive sector within technical support, diagnostics, dealership workshops, field service or manufacturer/importer technical assistance.
• Strong hands‑on experience diagnosing and resolving complex electrical/electronic faults and vehicle drivability issues using manufacturer diagnostic platforms.
• Experience coordinating with cross‑functional teams (workshop, spare parts, quality, engineering) and providing support across multiple sites or markets.
• Prior experience in technical documentation, case reporting and supporting/training technicians.
• Field support experience at the European level and familiarity with multiple brands is a strong advantage.
• Solid theoretical and practical knowledge of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay networks, high‑voltage systems where applicable).
• Good command of diagnostic methodologies (fault tree analysis, root cause analysis, guided diagnostics, calibration procedures and software update processes).
• Proven ability to read, understand and apply electrical schematics, repair procedures and manufacturer technical documentation.
• Good knowledge of after‑sales processes and related performance indicators (first‑time fix rate, processing times, warranty/goodwill considerations).
• Very good level of English, written and spoken; proficiency in other European languages is a plus.

Tech Stack

• SSIS
• TypeScript

Benefits

• Meal vouchers
• Health insurance and group welfare cover