Business Analyst – Transportation Specialist

Role Overview

• Analyze sales trends and customer behaviors to identify opportunities for growth.
• Lead eCommerce customer onboarding, ensuring accurate configuration and integration into Heritage IT systems.
• Optimize customer account setup, including banking, payment, tax, and freight policy rules.
• Develop and evaluate freight and promotional programs in partnership with Sales, Marketing, and Finance.
• Support pricing strategy development and ensure fulfillment invoicing accuracy and timeliness.
• Respond to LTL and Small Package quote requests within 15 minutes.
• Respond to Truckload quote requests within 24 hours.
• Schedule carrier pickups and communicate with dispatcher teams to ensure timely execution of logistics activities.
• Provide proactive shipment tracking updates to internal and external customers.
• Serve as the primary contact for all transportation-related delivery exceptions.
• Identify gaps in carrier pickup scans to verify proof-of-pickup and on-time movement; take corrective action as needed.
• Generate accurate bills of lading and shipping labels for inbound, outbound, and return shipments.
• Demonstrate strong knowledge of transportation terminology, rating logic, and carrier pricing structures.
• Develop and maintain item-based freight charge pricing systems for customers.
• Meet with carrier sales representatives and negotiate pricing on behalf of the organization.
• Oversee and execute the full carrier claims process.
• Design and implement a comprehensive nationwide freight program for small package and LTL shipments, aligning logistics strategies with organizational cost-efficiency goals.
• Serve as an expert ERP user with complete understanding of route IDs, ship vias, freight terms, header costs, and sales order charges.
• Serve as an expert WMS user with strong knowledge of warehouse workflows and system data integrity.
• Act as internal power user for label-creation and shipping systems; collaborate closely with IT to test, validate, and deploy business-rule enhancements on schedule.
• Analyze large datasets using advanced Excel capabilities (pivot tables, slicers, formulas, charts).
• Build dashboards and operational reports that support decision-making and performance tracking.
• Document processes, SOPs, and workflows in clear, concise, and user-friendly formats.
• Identify manual tasks and partner with cross-functional teams to develop automation and process-improvement strategies.
• Ensure compliance with DOT, OSHA, and EPA regulations across all transportation-related functions.
• Maintain accurate process documentation and provide training to support regulatory compliance and operational safety.

Requirements

• 3–5+ years of experience in transportation, logistics, supply chain, or fulfillment analytics.
• Advanced Excel skills; experience with BI or analytics tools is a plus.
• Proven experience negotiating with carriers and understanding freight rating structures.
• Hands-on experience managing claims and resolving transportation exceptions.
• ERP and WMS power-user level proficiency.
• Strong written and verbal communication skills, including documentation of processes and procedures.
• Ability to multitask and prioritize effectively in a fast-paced, deadline-driven environment.
• Working knowledge of DOT, OSHA, and EPA requirements.
• Bachelor’s degree preferred (or equivalent experience).

Tech Stack

• ERP

Benefits

• Competitive compensation and benefits.
• Opportunities for professional growth within a high-impact fulfillment and transportation organization.
• A collaborative, improvement-focused work environment that values innovation and operational excellence.