Develop and execute communication and change management plans for IT services, projects, and enhancements
Collaborate with IT teams and campus partners to ensure timely, accurate, and effective messaging
Create and manage content for web, email, social media, print, and campus news channels
Translate complex technical concepts into clear, audience-focused communications
Maintain and audit website content; ensure alignment with university branding standards
Manage the annual communications calendar and oversee operational messaging deliverables
Analyze engagement metrics (web, email, surveys) to inform strategy and continuous improvement
Design and administer surveys; interpret and share results with project teams
Plan and support outreach activities and campus events (e.g., orientations, awareness campaigns)
Present information to diverse audiences in person and virtually; serve as an ambassador for UWM IT
Develop marketing and informational materials, including brochures and handouts
Support engagement efforts tied to training initiatives and project implementations.

Professional experience managing and executing outreach and/or communication plans
Demonstrated experience developing and maintaining web content using a web content management system (e.g., WordPress)
Professional experience editing, reviewing, and/or quality-assuring written materials to ensure accuracy, consistency, and clarity
Bachelor’s degree or higher in communications, marketing, information systems, or a related field by the date of hire (Preferred)
Demonstrated experience planning and executing events (Preferred)
Demonstrated experience using email marketing platforms (e.g., Emma) (Preferred)
Experience editing and creating graphics using tools such as Photoshop or InDesign (Preferred)
Demonstrated experience delivering in-person presentations and/or leading virtual training sessions (Preferred)
Demonstrated experience and/or training in organizational change management (Preferred)
Professional experience managing multiple documentation or training deliverables concurrently, including meeting established timelines and coordinating stakeholder feedback (Preferred)
Experience working in a higher education environment (Preferred).

Employees are provided with Benefits to Benefit You and Your Life
UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans.
Employees with a qualifying position also receive an extensive leave package including vacation
sick leave (with no expiration)
personal holiday
paid legal holidays.

Communications & Outreach Specialist

Key skills