Manage all aspects of user and license management, including new user setup/deactivation, roles, profiles, permission sets, public groups, Organization-Wide Defaults (OWD), and sharing rules.
Implement Salesforce configuration changes, including but not limited to: Workflow Rules, Process Builder, Flow, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
Oversee sandbox environment management and release processes.
Identify and gather complex business requirements, translating them into best practice, scalable technical solutions with a relentless focus on exceptional user experience.
Develop and maintain the platform roadmap, defining priorities in close collaboration with key stakeholders.
Execute proactive data management strategies to improve Salesforce data quality, implementing data governance rules and automation as needed.
Perform proactive system maintenance, including routine Security Reviews, managing Release Updates, conducting Health Checks, and utilizing Optimizer tools.
Provide timely and effective user support by managing and resolving support tickets.
Create and maintain comprehensive technical documentation for system design, configuration, and processes.

Certified Salesforce Administrator (ADM 201) certification is required; other relevant certifications strongly preferred.
5-7 years of hands-on Salesforce Administrator experience.
Experience integrating Salesforce with other business systems, specifically NetSuite ERP.
Bachelor's Degree in a relevant field or equivalent practical experience.
Previous experience working in AGILE Scrum framework, strongly preferred.

Senior Business Systems Analyst

Key skills