Key skills
NetSuite ERP implementationQuote to Cash transformationSaaS buyer journeyAI tools exposureAgile methodologyAnalytical skillsStakeholder analysisProblem-solving skillsEffective communicationLeadership skillsOrganizational skillsTime managementAISaaSCRMERPAgileLeadershipCommunicationTime Management
About this role
NetSuite is a company that specializes in cloud solutions, and they are seeking a highly driven Senior Business Analyst to assist with the transformation of its Quote to Cash processes. The role involves gathering requirements, managing stakeholder relationships, and ensuring project timelines are met while improving customer satisfaction.
Responsibilities:
- Evaluating business processes, as well as anticipating, and capitalizing on improvement opportunities
- Creatively use AI or rule-based automation to raise productivity, contribute to cost savings and top live revenue growth
- Ensuring project team meets timelines and intended scope
- Performing requirements gathering for projects, enhancements and issues
- Conducting meetings, presentations, and ongoing reviews of projects updates
- Communicating shared understanding of the problem, the possible solutions
- Conducting basic testing of user stories ensuring they adhere to the acceptance criteria and/or collaborate with the Quality Assurance team as needed
Requirements:
- A minimum of 8 years' experience in business analysis or a related field
- Experience of working on Quote to Cash process improvements and transformation initiatives
- Excellent problem-solving and analytical skills
- Familiarity with Agile and workings of a product-oriented model
- Effective communication and leadership skills
- Able to facilitate working meetings, ask good questions, listen to the answers
- Strong organizational skills: task prioritization, effective time management, meeting facilitation, stakeholder analysis, and risk identification and mitigation
- Ability to proactively contribute to multiple projects simultaneously
- Passion for and ability to understand customer needs
- Ability work with globally distributed teams
- Bachelor's degree in Business, Finance, IT, or any related field
- Experience in CRM and/or ERP implementation specifically Quote to Cash transformation
- Solid understanding of SaaS buyer journey and customer lifecycle
- Exposure to AI tools and technologies
- Bonus points for experience implementing NetSuite ERP, CRM or any other IT solution