Program Director I

Role Overview

• Oversee daily operations of three shelter programs, ensuring safe, effective, and client-centered service delivery
• Develop, implement, and evaluate program strategies aligned with agency mission and contract requirements
• Develop and manage program budgets, ensuring fiscal responsibility and sustainability
• Monitor expenditures, contracts, and funding requirements
• Ensure compliance with local, state, and federal regulations, including housing and social service standards
• Directly supervise program managers, supervisors, and frontline staff
• Support professional development and leadership growth within the team
• Build and maintain collaborative relationships with housing providers, healthcare organizations, and social service networks
• Represent Good Shepherd Center at community meetings, coalitions, and public events
• Participate in grant development, fundraising efforts, and contract management
• Ensure services are trauma-informed, culturally responsive, and equitable

Requirements

• Master’s degree in Social Work, Public Administration, Nonprofit Management, or related field
• 5–7 years of progressively responsible experience in social services or homeless programs
• Minimum 3 years of supervisory/management experience
• Licensed Clinical Social Worker (LCSW) or related licensure (preferred but not required)
• Strong understanding of homeless services systems, trauma-informed care, government contract and budget management.
• Ability to manage multiple programs and priorities effectively
• Knowledge of HMIS (Homeless Management Information System)
• Experience working with women, children, and survivors of trauma or domestic violence
• Strong written and verbal communication skills
• Excellent leadership, organizational, and decision-making skills
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and virtual meeting platforms