Responsible for maintaining high standards of work performance.
Reporting for work on time, notifying supervisors of any necessary overtime.
Maintaining a neat and professional appearance, staying motivated and displaying a positive attitude at work.
Displaying initiative in the absence of management by acting and accepting responsibility.
Ability to work efficiently with minimal supervision, having the ability to cover other shift responsibilities in the absence of team members.
Ability to work well with peers on daily tasks and responsibilities towards a common goal.
Effective communication of important information verbally, via IM, or email.
Ability to accept and complete special tasks or projects outside of normal responsibilities.

Exceptional customer service skills
Ability to multi-task during major outages
Ability to communicate effectively with managers, customers, and vendors on escalation status.
Ability to manage technical workload and engage senior technicians and management as appropriate.
Ability to maintain a solid working relationship including collaborative technical activities with peers.
Good writing and verbal communication skills required.
Good analytical and problem-solving skills.
Advanced knowledge of the OSI Model and common telecommunications technologies and protocols such as: TCP/IP, Ethernet, SONET/SDH, DWDM, DNS, T1s, T3s, etc.
Ability to be self-motivated and a self-learner.
Working experience with LAN/WAN architecture, SONET, Optical Transport Networks, Ethernet, T1, Frame-Relay, xDSL, Circuit and Soft Switching, TCP/IP, VoIP, and VoATM.
Previous NOC or related support experience is mandatory.
A qualified candidate should have an advanced level of PC experience.
Working proficiency in Windows Operating Systems, Microsoft Office, Unix (Linux, Solaris) OS’s, Network Management systems (i.e.Netcool, openNMS), Centralized device and remote device management i.e. telnet, SNMP, ftp.

NOC Technician

Key skills